Hi Petunia, we are sorry to hear that your first renting experience in the UK felt disappointing, as this is never the level of service we aim to provide at abbotFox. We do not charge tenants fees and, from our initial checks, we have not been able to locate your details on our system. It could be that this relates to a much earlier tenancy prior to the change in legislation, but we would very much like the opportunity to look into this properly and provide some clarity. Please do contact us directly so we can investigate the situation fully, including your concerns about the inventory, and offer a clear explanation on this matter. Please email lettings@abbotfox.co.uk where one of our managers will pick this up.