My partner and I have been renting from Abbotfox since August 2016 and can count on one hand, the amount of times they have done things promised to us. Me and my partner are living in *luxury* apartments in the city centre and from October 2016 had mould in the flat. We were told by the estate agents that this has been caused by faulty window installation and that they would have someone out the next day to assess the situation. This did not happen. We have a furnished flat and upon moving in, the bed, wardrobe and chest of drawers were all faulty and of poor quality. We had our bed frame replaced 6 months later, yet the mattress that has accumulated mould from the damp has not been replaced, and we are still having to sleep on this due to their "furniture policy". We also have a four lettered swearword beginning with C and ending in unt scratched into our living room wall. They are very good at contacting you when you owe them rent money, or deposits, but if you need their help, they will ignore emails, and tell you they will call you back. There is a very big problem within their accounts department, we are continually sent letters stating we are £3000 in arrears, only to go through our bank account and see that all payments have been successful. Couldn't organise a piss up in a brewery in my opinion.