My partner and I went to Abbotfox as we were moving to Norwich and were looking for a place in the city. They were leasing apartments on Rose Lane and we were interested, however they let us down on so many occasions. The first viewing, the agents were late and when we were finally allowed into the building they showed us a completely different apartment, claiming the one we would be leasing would be “exactly the same.” We said we would have to see the actual apartment and that’s when things started to get really sketchy. Again, they tried to show a different apartment and get us to sign the lease without ever actually seeing where we would be living. When we finally demanded to see the apartment, we could certainly see what they were hiding. It was in horrific condition and the bathroom was absolutely full of black mould. On top of this, the agent who sat down with us told us we would be charged £300 each for reference checks, even though Estate agency’s could no longer legally charge for this. When we said we knew that was no longer a legal fee the agent said “it’s a mandatory check and without paying you will not be considered for this apartment.” Fortunately for us we then went to a fantastic agency in Norwich who also confirmed it was not legal to charge such fees and we ended up with a MUCH better apartment and amazing agents. Do not use this company by any means. Edit: We are leaving a review now after having such a positive experience elsewhere and I wouldn’t want someone to feel like they had to settle for inadequate service. I won’t be dealing with you in future, hopefully this review helps others decide if they’re going to.