We regret to hear your feedback. As representatives of our client (the landlord), our primary responsibility is to act according to their explicit instructions. We have been unable to provide you with assistance in your pursuit of property in this particular situation. However, we wish you luck in finding something suitable soon. In the future, should you call our office we kindly ask that you approach our team with a considerate demeanour. Thank you for your understanding. Best regards, The abbotFox Norwich Team