Terrible Estate Agents

This title is not an understatement, I have never has the misfortune to receive a service from a group of people who are so incompetant. They send threatening emails and call us every month claming rent is overdue when in fact the rent is not due or we have all already paid. They feel that they can take advantage of students. We made a complaint about a vital thing missing in the house last September (it's now March) and having emailed them almost 20 times between us they still haven't got round to fixing the issue. Every staff member I've dealt with has been unhelpful and has not responded to emails. As soon as there is an issue with us (supposedly) they will call you up and harrass you, but when you have an issue with them, you can almost gurantee that it wont be sorted.