We are an Italian couple, we moved to London for six months and, needing an apartment, we turned to Robsons as it was apparently a well-reviewed company. Once we found an apartment, we immediately proceeded with the bank transfer with payment of the first month's rent, security deposit and agency fees (€3500). Despite the payment, after 5 days the Landlord decided to back out for no reason and the agency completely washed its hands of it, justifying itself that it wasn't their fault. Wanting to get our money back, after the insult, we had to wait another 2 weeks for the refund.