The one star is for finding good tenants. I paid a high price for full management services over a few years, which sadly were rarely met. Despite attempts to redress the issues, their excuses included staff changes have been made, Covid prevented us from doing it (20% of tenancy), inventory agent changes have been made, and why didn't you report that before as it's too late now (having not had replies to previous attempts to address the failures of lettings management). The director Simon Blitz intimidated me when speaking with him directly - though he can certainly turn on the charm if there is an audience. Emails from his with disparaging comments about the tenants were highly unprofessional. I would recommend their tenant finding service, with checks on references and credit, but I would strongly advise avoiding any lettings management. Suffice to say I liaised directly with the tenants for the last few years as we all wanted to avoid the unreliable and sub-standard services Robsons allege to provide.