Dear Alan, We are sorry to hear you don't feel that we have met your expectations and that we have had to end our agreement with you. As always our focus is on making sure that our landlords and tenants have a good experience with us. As agreed we will resend all the communications we have previously sent to you regarding these arrears demonstrating these have been chased repeatedly and tenants know what they have outstanding. Thank you, Nicholas Humphreys Estate Agents