Communication was terrible from the start. They took the weekly deposit and decided we didn't pass the referencing checks despite providing bank statements with the required sums. We were not given a reason as to why we suddenly didn't pass the referencing, Shabnam was trying to blame it on homelet and homelet were trying to blame it on Shabnam. They not only didn't give us a valid reason but they also kept our weekly holding deposit. Please be very careful working with this letting agency and specifically this letting agent. She did the same thing to the people who wanted to rent this property before us, took their holding deposit and decided to not pass their referencing and did the same thing with us. She pocketed over £800 in under a month and failed 2 people and then decided to just no longer answer the phone. I will be reporting this to the BBC and Daily mail also. Do not work with this agency or this woman. Save your money and time. They are fraudulent scam artists.