I let out my property via Number One for over 3 years and wouldn’t recommend their service to anyone. Despite paying for their fully managed service, I ended up dealing with the tenants directly just to get things done in a timely and cost efficient way. At the beginning of the tenancy, I thought I made it very clear that Number One were not to authorise any maintenance without checking with me first, but they still went ahead and arranged a gas safety check using their own contractor. This cost me money unnecessarily, as I already had a free one included with my property insurance. When the tenants gave 3 months' notice, you’d think that’d be plenty of time to line up new ones – especially in a hot rental market. The property ended up sat empty for around 8 weeks, and it wasn’t even advertised for more than a month. Their only excuse was they were short-staffed… not really my problem. To top it off, when I ended up selling the property to the tenants, Number One were once again slow to react. Despite me informing them multiple times of the intent to sell the property (and giving around 6 months notice of my plans), they didn’t provide any advice on the process or the costs involved. When I did have a specific process question, it took forever to get a response and even then it was “we’re not sure”. Now the sale has gone through (once again, managed by myself), I’m still left waiting on responses from Number One to be able to close out the transaction and honestly I’m starting to lose hope that they’ll ever reply!!! In summary, if you want to pay for a fully managed service but still do absolutely all the leg work yourself, go to Number One. They’ll leave you short of 2 months rental income and then charge you for the privilege.