Our experience with this Property Management company has been extremely disappointing. We rented one of their managed properties that had significant structural issues, including a poor energy rating. Even during the summer, the property remained chillingly cold due to water seeping into the flooring from outside, leading to the growth of fungus. Despite multiple complaints, the company's response was limited to emails and providing "better" housekeeping manuals. Our son developed breathing issues due to the fungus, prompting us to request a swift solution. While their agent acknowledged the severe conditions and promised a Mold Surveyor, the subsequent report, conducted by their own surveyor, surprisingly claimed no structural issues or faulty single-glazed windows – a claim we dispute. The company, without addressing the root cause, now seeks to withhold our full deposit, offering no compensation for the extensive damages to our furniture and clothing (valued at over 5K+). We were compelled to vacate within a week for the sake of our son's health, relocating to temporary accommodation. We caution others to be wary of this company's practices, as our experience has left us deeply dissatisfied and financially burdened.