I wasn’t going to leave a review as I was just glad to have come to the end of the process and have nothing else to do with this company but today I was speaking to a friend who is currently looking to move house. When asked about the Estate agency that I used I told her the following and was persuaded to write a review. We used number one to sell our home. July 2023. Absolutely shocking service. Katie was lovely when first met but once I’d employed them to sell my home her demeanour changed and she spoke quite rudely. Both office staff and Katie constantly kept TELLING me I MUST contact my legal team and ask questions put to them by my buyer, proceeding to demand I tell my legal team how to do their job in order for them to sell my house. I was also TOLD I must constantly chase things up my end. I was getting emails and text messages from very early on in the process, despite requesting that all contact be made directly to my solicitor, Number one continued contacting me directly despite my notifying them that 1. I was abroad on vacation and 2. I was receiving hospital treatment of a serious nature. Had they been polite when contacting me, I may not have minded but their mannerisms were unprofessional and they were downright rude and abrupt. It had got to the point where I had to point out the rudeness to a member of the office team as I was no longer happy being spoken to disrespectfully and being TOLD I needed to carry out tasks that I was paying them to do. All in all, it seemed, once I had signed the contract with number one they weren’t interested in how they conducted themselves from there on in. They even disregarded the written notification from my solicitor informing them all contact was to be directly through them due to my having had surgery and requiring time to convalesce. They proved themselves to be very unprofessional. Selling a house is always stressful but the stress was heightened by the fact that they gave my personal telephone number to my buyer without asking my permission, so I was receiving texts and calls from him too. Often voicing his concerns that number one were not doing their job. Resulting in him feeling he had to contact me himself. Due to the stress involved, I came to a point on many occasions, of wanting to take my property off the market due to the stress of constantly being hassled about things that should have been taken care of directly between my estate agent and my solicitor after all this is what we pay them for….Never again…. At the start of the process, I tried giving number one the benefit of the doubt telling myself they were just trying to be assertive but there’s a clear difference between being assertive and passing the buck whilst just being down right rude. Courtesy and good manners cost nothing especially when you are paying them to carry out work on your behalf.