We viewed a property with Jess and she was lovely. She left us to it when viewing the property (there is nothing worse than being followed around). However, she was there if we had an questions. Once our offer was accepted we were then put in contact with Julie. In all honesty we didn’t really have much contact with Julie apart from an email/phone call here and there. It then came to completion day, and as I went to pick up our keys there were people sat at their desks and not one person looked up from their desks until I was physically stood in front of them. I told the lady in front of me that I was there to pick up some keys and the lady behind her asked “where for?” And that was it no hello. Nothing. A lady sat on the opposite side of the room with her headphones in then took her headphones out and told me they couldn’t release the keys until 1pm. As it was 12:40pm at that time, I mentioned that we weren’t going straight to the property and she then told the lady I was originally speaking with to release the keys to me. I was then given the keys with a “there you go”. I walked out shocked. I just thought it would of been a different experience picking up keys to your first home. It just shows that as soon as they get the vendors commission, they’ve done their part.