Was really refreshing to be asked by lettings manager how he could help us and take the time to listen very professional service from dean and Sophie never too busy for any questions always returned calls highly recommend

So good at what they do actually there for tenants as well as their landlords. Always on the other end of the phone when you have any issues and always resolve things quickly, have rented with a lot of estate/letting agents... these guys are better than any others i have dealt with. Just moved again and sticking with them, would highly recommend!!

Wow what a service!! Sophie was fantastic in helping my daughter with the electric company so we could sort key meter ! Dean was a star throughout the process ! But the icing on the cake was the fact they called to see if she had settled in ok and all appliances were working and operational ! Oh and they assisted with the storage heaters as not something ive used before !! The service is unbeatable ! Well done , keep it up and we look forward to working with you as a company �

I can't say how happy we are with the way Dean and Sophie have handled our property, very professional in every way nothing is to much trouble, we would recommend Merriebank property services to anyone that is thinking of letting there property out, thanks for all your help.

As a lessee, my encounter with Merriebank has been exceedingly distressing. Throughout various apartment inspections, their assessment of the premises has been inconsistent, demanding that I clean areas concealed behind and beneath immovable cupboards. Subsequently, despite investing a substantial sum in professional cleaning services upon vacating the apartment, the condition of the flat failed to align with their standards. Rest assured, I shall abstain from engaging with any properties under the management of Merriebank in the future.

To begin with everything seemed fine despite being warned by many that Merriebank Lettings had a bad reputation on the island. And as someone who had rented from them before when it was under different ownership I had hoped that standards were still being kept up to scratch, especially when it came to understanding individuals unique circumstances. However after applying for a property and being unsuccessful (someone else was chosen), I then decided to book to view a new listing. This was all fine until I called up to book an additional viewing. To then be told by Nicky (or Vicky?) that based on my previous application, they would not rent to me and that no estate agent would find me desirable. As someone who is just about to be homeless at no fault of my own I found this deeply upsetting, isolating and frightening. She had a condescending tone with every word cutting like a knife leaving me speechless. She told me that I was no good with my finances (clearly didn't look at the same bank statements) and even with a guarantor they would choose other applicants over me. For context: I am a single non-binary person, I am on disability for the rest of my life now - I will not be able to work again. I pay my bills, I pay my rent on time - I have an excellent track record, my current landlord told me that he would always support my applications because I was able to pay on time without issues. I have debts left over by an ex who took out credit in my name, I am making the minimum payments to them until I am comfortable somewhere where I can pay more to wipe them off. Despite this I have kept to these agreements (again as my statements show). And regardless of all of this I am financially comfortable, it's taken a long time to be able to say that but I am secure in my income for a number of years now. It was very obvious that the people looking at my application and supporting documents did not take the time to look at my individual circumstances, did not take the time to see that I could have afforded the rent easily and would never have missed a payment. I even had a guarantor lined up as a back-up. I was pressured into canceling my scheduled viewing and was not able to make any more bookings. My circumstances mean that I am being looked after by the local council but have to look for properties offered by estate agents because the council housing wait list is so long that it would take years. By then I probably wouldn't be around anymore. Of course I am aware that housing of any kind is currently in high demand. I am not a high priority because I do not have dependents. I live a quiet, minimal lifestyle and just want to continue living peacefully. I am on medication to help with anxiety and panic attacks which are more frequent the closer to my moving date I get... having someone demean me in such a careless way made me feel worthless and pointless. After everything I have been through in my life I just want to take the time I have left to rest, enjoy music, my friends and family and be by the sea. It's not a lot to ask for. I have reported them to the council but felt I should write a true review that reflects the bad reputation they truly have over here. Instead of these unverified reviews that seem to be suspiciously glowing! Discrimination comes in many forms and if its not called out, things will never get better.