Our sellers used M2, and it was an awful experience. The front-desk staff were always friendly; however, Temar Cawley dealt with us as Sales Progressor, and what should have been an exciting time in our lives buying our first home, was instead one of the most anxiety-inducing and frustrating. Temar regularly called and spoke in a very condescending and unprofessional manner. She tried to steer us away from having a full structural survey due to it being booked 2 weeks in advance which was too close to the sellers' completion expectation. This cost us £150 extra to move to a closer date, only to complete over 2 months later anyway due to continued hold-ups on the sellers end, which we were always accommodating. There were several instances where she put immense pressure on me to move things, do all the chasing myself, etc. with constant threats the sellers would pull out. There was never any response to our written emails, which is likely because she prefers to speak with no audit trail. As someone who works in a full-time role, having these calls at all times during the day really affected my mental health and ability to do my job, let alone with the added pressure of working through a pandemic. Temar showed no compassion for this. There was one particular occasion where she called multiple times on a Thursday, Friday evening, and 8:00am the following Monday, chasing up news on our mortgage offer as if anything would have changed over the weekend, on our only weekend away during the covid period. She would always call my number at this stage and never tried to contact my partner if I didn't answer. When the tables turned, and the sellers were the ones holding up the process (which was easily 11 of the 16+ weeks from offer accepted to completion date), Temar made negative comments about the sellers "having enough time to sort this" etc. I can only imagine what she was saying about us to the sellers. I would like to say, however, that Gemma was always very polite and professional, and I was instantly relieved when it was her on the other end of the phone. I really hope Temar can take this feedback on board and have some compassion for those already going through the stress of moving house and suffering with mental health issues instead of piling on unnecessary pressure and pointless costs.NegativeResponsiveness, Quality, Professionalism