We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Martin & Co Newmarket

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Fantastic experience, very professional. Delivered excellent customer service, responding promptly to any questions I had and done everything they said they would do. Due to how Steve and Linda conducted themselves made the relocation from west Norfolk to Cambridgeshire that whole much easier and stress free.

4.00 /5
Reply from agent

Thank you for the 4-star review Beth, we appreciate it! Best wishes from Steve and the Martin & Co team’

1.00 /5

Listed a property at Noel Murless Drive as available immediately (in at least 3 sites) and when I call, the property is not avaiable untill for next 3 weeks. The websites provide the option to enter available date to make it clear for those looking for a property. Don't waste others' time with false information.

1.00 /5

I was told rather bluntly yesterday that I would never be able to rent anywhere with an IVA which left me feeling upset. Today I spoke to a different company who were very helpful and optimistic. I will personally never be contacting this company again! What a load of rubbish!

Reply from agent

Dear Jade, thank you for your feedback, we are sorry to hear that our response fell short on this occasion and you felt let down. Please do not hesitate to contact us directly at newmarket@martinco.com if you would like to discuss our services and your circumstances in more detail, Linda and the Martin & Co team.

1.00 /5

It appears my review got deleted about Sara the rude and condescending staff member, I would love to know why you have decided to delete the review? Why invite people to review your business if you just delete all the ones you don't like? Judging by other reviews on this page I'm not the only one who finds Martin co staff members condescending.

Reply from agent

Hi Adam, the review wasn't deleted (it's not actually possible for business owners to delete Google Reviews), you left it on our Bury St Edmunds office page not this one. As we said in our response to that review we're very sorry you were left unhappy with your dealings with our office. High levels of customer service are very important to us and we don't want any customers to be left feeling this way. Please accept our apologies and if you would like to discuss further please do get in touch with us here at the office. Kind regards, Martin & Co Newmarket.

1.00 /5

Steve Taylor, the Branch Manager in Newmarket takes advantage of immigrants. Our friends came from Czech to work with horses in Newmarket. They packed up all of their possessions in their car and have been living with us while they transition. STEVE TAYLOR stole 280 pounds for a reference check, cannot show the copy or any proof of this reference check, then told our friends that they did not pass the check, AFTER PROMISING that they could move in an apartment in a couple days. They came home defeated, as we all would be. My husband and I promised to help them and tell them everything will be OK. We all went back to his office across from The Shoes Pub to demand a refund. He was stern, unapologetic, arrogant and condescending. He began talking down to our friends and making them feel inferior to him! He was blaming our Czech friends for his criminal behaviour! He demanded that my friends tell him where they are moving to, when they are moving, and tried to convince them to rent his property. I told my friends, "DO NOT ANSWER HIM. HE HAS NO RIGHT TO KNOW THIS INFORMATION, HE IS BEING COMPLETELY RUDE AND UNPROFESSIONAL. THIS MAN IS TAKING ADVANTAGE OF IMMIGRANTS WHEN THEY ARE THE BACKBONE OF THIS COMMUNITY. HE IS STEALING MONEY AND I WILL REPORT HIM TO THE POLICE." WHATEVER YOU DO, DO NOT DO BUSINESS WITH MARTIN & CO. OR WITH STEVE TAYLOR. HE ONLY CARES ABOUT HIMSELF AND WILL LEAVE YOU HIGH AND DRY FOR 280 POUNDS.

Reply from agent

Hi Kirsten, We're very sorry to read your review. As you know the references had already been completed when your friends decided they no longer wanted to move into the property. We do not get this money back from the referencing company which is why we cannot give it back to the customer. However, as you are aware as a gesture of goodwill Steve did refund your friends half (£140.00) of their application fee back at the time to help them with their new property. We are unfortunately not allowed to give the completed references to applicants due to Data Protection legislation. If you would like to discuss this matter further you can always give us a call on the office number. Kind regards, Martin & Co Newmarket

1.00 /5

It appears my review got deleted about Sara the rude and condescending staff member, I would love to know why you have decided to delete the review? Why invite people to review your business if you just delete all the ones you don't like? Judging by other reviews on this page I'm not the only one who finds Martin co staff members condescending.

Reply from agent

Hi Adam, the review wasn't deleted (it's not actually possible for business owners to delete Google Reviews), you left it on our Bury St Edmunds office page not this one. As we said in our response to that review we're very sorry you were left unhappy with your dealings with our office. High levels of customer service are very important to us and we don't want any customers to be left feeling this way. Please accept our apologies and if you would like to discuss further please do get in touch with us here at the office. Kind regards, Martin & Co Newmarket.

1.00 /5
31.01.2017

Not great to be honest for various reasons. One Particularly rude member of staff works there (Sarah). However communication seems very poor. One example of this is that they haven't yet collected the 'LET' sign. Apparently one person has spoken to another person who has spoken to another person and still after 5 weeks of moving in it is still here. Maybe they are just leaving it here for when we move out again... anyone looking to rent a property I would strongly advise not choosing martin and co

Contact details
Sales Phone:

01638 596322

Opening hours

Unknown

Address

3 Old Station Road, Newmarket, Suffolk, CB8 8DT, UK

We have been specialising in residential lettings, sales and property management covering the town of Newmarket and the surrounding areas since 2006. As a landlord himself, Director John Rushman has first-hand knowledge of the needs of landlords and tenants alike, and provides expert and professional advice on all property matters. Alongside his highly driven and dedicated team, he ensures you receive a tailor-made service to suit your individual needs. At Martin & Co Newmarket, we help our customers find their perfect property by offering a dedicated point of contact and regular updates throughout the whole process. Whether you are looking to buy, invest or sell a property in or around Newmarket, or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help. For all property enquiries and to arrange a valuation please call Martin & Co Newmarket, on 01638 596322

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available