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Martin & Co Newmarket

A selection of reviews/testimonials by highest rating
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1.00 /5

Steve Taylor, the Branch Manager in Newmarket takes advantage of immigrants. Our friends came from Czech to work with horses in Newmarket. They packed up all of their possessions in their car and have been living with us while they transition. STEVE TAYLOR stole 280 pounds for a reference check, cannot show the copy or any proof of this reference check, then told our friends that they did not pass the check, AFTER PROMISING that they could move in an apartment in a couple days. They came home defeated, as we all would be. My husband and I promised to help them and tell them everything will be OK. We all went back to his office across from The Shoes Pub to demand a refund. He was stern, unapologetic, arrogant and condescending. He began talking down to our friends and making them feel inferior to him! He was blaming our Czech friends for his criminal behaviour! He demanded that my friends tell him where they are moving to, when they are moving, and tried to convince them to rent his property. I told my friends, "DO NOT ANSWER HIM. HE HAS NO RIGHT TO KNOW THIS INFORMATION, HE IS BEING COMPLETELY RUDE AND UNPROFESSIONAL. THIS MAN IS TAKING ADVANTAGE OF IMMIGRANTS WHEN THEY ARE THE BACKBONE OF THIS COMMUNITY. HE IS STEALING MONEY AND I WILL REPORT HIM TO THE POLICE." WHATEVER YOU DO, DO NOT DO BUSINESS WITH MARTIN & CO. OR WITH STEVE TAYLOR. HE ONLY CARES ABOUT HIMSELF AND WILL LEAVE YOU HIGH AND DRY FOR 280 POUNDS.

Reply from agent

Hi Kirsten, We're very sorry to read your review. As you know the references had already been completed when your friends decided they no longer wanted to move into the property. We do not get this money back from the referencing company which is why we cannot give it back to the customer. However, as you are aware as a gesture of goodwill Steve did refund your friends half (£140.00) of their application fee back at the time to help them with their new property. We are unfortunately not allowed to give the completed references to applicants due to Data Protection legislation. If you would like to discuss this matter further you can always give us a call on the office number. Kind regards, Martin & Co Newmarket

Contact details
Sales Phone:

01638 596322

Opening hours

Unknown

Address

3 Old Station Road, Newmarket, Suffolk, CB8 8DT, UK

We have been specialising in residential lettings, sales and property management covering the town of Newmarket and the surrounding areas since 2006. As a landlord himself, Director John Rushman has first-hand knowledge of the needs of landlords and tenants alike, and provides expert and professional advice on all property matters. Alongside his highly driven and dedicated team, he ensures you receive a tailor-made service to suit your individual needs. At Martin & Co Newmarket, we help our customers find their perfect property by offering a dedicated point of contact and regular updates throughout the whole process. Whether you are looking to buy, invest or sell a property in or around Newmarket, or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help. For all property enquiries and to arrange a valuation please call Martin & Co Newmarket, on 01638 596322

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