Thank you for taking the time to leave your feedback. We're sorry to hear that you were surprised by the amount requested. Without discussing the details of any individual matter in a public forum, we would like to clarify that where rent falls due within a contractual rental period, it remains payable to the landlord. This is not an administration fee or additional charge applied by our agency, and as such we are not able to waive it. We are committed to being transparent, and any fees or charges that may apply are clearly outlined in advance and are available to view on our website. We appreciate that these situations can be frustrating. If you would like to discuss your concerns further, we would be happy to do so directly and answer any questions you may have.