We're sorry to read that this was your experience and appreciate how frustrating it must have been, especially after travelling from Southampton in the heat. On the day, our negotiator encountered unavoidable traffic delays and did make contact in advance to advise of this. As we operate with scheduled viewing diaries across multiple appointments, unexpected delays can occasionally occur despite our best efforts. It also appears there was some confusion regarding the meeting point, and unfortunately we were unable to locate each other. We completely understand how disappointing and inconvenient this was for you and sincerely apologise for the frustration caused. Providing a professional service is something we take very seriously, and we're sorry that on this occasion we fell short of the standard we aim to deliver. We would welcome the opportunity to discuss this with you directly and restore your confidence in us. Admin@swindonhomefinders.com