My experience with Home Finders, and particularly Hayley, was extremely disappointing. From the beginning of the tenancy I reported numerous issues including cleanliness concerns, faulty lights, a defective bath plug, blinds that would not stay up, exposed carpet grippers that cut my daughters’ feet, and other maintenance problems that should have been identified before a tenant moved in. The most serious issue was a kitchen hob fire the day I moved in. The incident caused significant damage, destroyed personal belongings and left smoke contamination throughout the property. Despite the seriousness of the situation, I found the response slow, communication poor and the overall handling of the aftermath inadequate. Many issues required repeated chasing and I was often left feeling that my concerns were being dismissed rather than resolved. Simple repairs and maintenance requests took far longer than they should have done, and there appeared to be little urgency despite the number of problems being reported. To make matters worse, a substantial deposit claim was made at the end of the tenancy. I disputed the claim through the Tenancy Deposit Scheme and an independent adjudicator significantly reduced the amount claimed after considering the evidence from both parties. Based on my experience, I found the service unprofessional, reactive rather than proactive, and frustrating to deal with throughout the tenancy. I would not use Home Finders again and would not recommend them to others looking to rent a property, if you use them take pictures and collect evidence of absolutely everything when you move in.