We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Newcastle

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

WOULD NOT RECOMMENDED!! Previous tenant of a flat Northwood managed. Ignored all emails of repair work needing carried out including condensation, broken windows, damp, mould etc. A member of their staff allowed themselves into the property when they believed it to be empty. Only I happened to be in the bath, heavily pregnant when I caught this member of staff snooping. When it comes to checking out, they split hairs to gain as much deposit as possible, however no issues were raised on monthly inspections. Needed persistent nagging to provide me with a replacement smoke alarm and carbon monoxide detector. Found staff to be very unprofessional and condescending and will be avoiding Northwood like the plague. IN REPLY TO NORTHWOODS REPLY... Yes, I did receive an email from yourselves to inspect the property in January 2017, I however cancelled this appointment 11 days before a member of your staff allowed herself in to the property which she believed to be empty and began snooping around. (All members of your staff were aware that this appointment had been cancelled) As for the help we received upon checking out, this was minimal if any. I got a patronising and snobby attitude from the branch manager of all people. Its a shame the interest which was shown to the property when we checked out, wasn't shown throughout our tenancy. But of course, when there is a considerable amount of money involved, hairs were most certainly split.

Reply from agent

Thank you for using our complaints procedure, we will try to deal with your concerns quickly through the proper channels. I am sorry you felt the need to leave this review but In order to help other google users it may be of value to point out that any visit to a property is notified in advance and you are right to say we had no concerns following inspections. We do not gain from deposits, as this dealt with by an independent government backed scheme designed to protect the tenant in these matters. We would rather return all the deposit as claims cause a great deal of work for us but we must protect the landlords interest as well. We are disappointed by the remarks you have left given the help the staff gave you when you were moving out but you can rest assured that we take complains very seriously and will deal with all your accusations in the proper manner. We offer a number of tenant help guides on the website that may be of interest to other Google users.

Contact details
Sales Phone:

0191 2740119

Lettings Phone:

0191 2740119

Lettings Email:

newcastle@northwooduk.com

Opening hours

Unknown

Address

676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR, North East, UK

The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!

Our team

Sara Burtler

Michaela Burn

Victoria Skoyles

Wendy Forster

Julia Broadley

Laura Cheetham

Rebecca Long

No memberships information available

No marketing information available

No memberships information available

No marketing information available