Good experience with Whitegates, slight issue with moving in date as wrongly advertised on site. Apart from that the transition was floorless with excellent communication, carpets and new flooring damaged by previous was replaced within a week of moving in :)

Not the best to deal with , they were on the landlords side most of the time, and didn't want to know when a " conflict" arose between me and the landlord. Maybe they should vet the landlords as much as the tenant

Two weeks ago book the viewing appointment and today morning they called me for the viewing confirmation and I have confirmed their mentioned timing but when I reached their no body turned on after I called them I got to know they cancelled the viewing. Why they didn’t informed me before? Why they called me today for the confirmation? Last time also they cancelled my viewing when I called them:

IN MY OPINION Would give 0 stars If you’re looking for a company who doesn’t care about their tenants, lies, and doesn’t reply to their emails unless you take actions into your own hands then go to whitegates. We Lived in the house for a year and 6 months with no heating and didn’t bother to try and fix it especially when I was pregnant. We also sent all emails to citizens advice and shelter who advised us to take legal action. A couple of months of us living in the property they tried to make out we never declared having dogs when we did and had been asked twice on an email when we declared having dogs. The agents don’t communicate amongst each other they treat everyone as if they’re below them, you just need to read other reviews to get an understanding of that. They try and make out the house isn’t clean when moving out yet professional cleaners have seen the property and was more than happy. As for the exaggeration for use of baby wipes and handheld hoover and we have sent evidence to the deposit scheme, and all cleaning evidence. We also asked for evidence of this before and was never received. Damp was around the house due to poor heating due to never being fixed. Again this is all in my opinion before they email me for a second time threatening legal action for telling the truth. I would also like to add that we have been returned the majority of our deposit showing that our property was clean with no “odour” as stated from the letting agents! DO NOT USE THESE LETTING AGENTS (if you can call them that)

☆☆☆☆☆ My experience with Whitegates Newark has been a continuous ordeal. Not only have we endured three years of unaddressed repairs and unreasonable charges, but despite our efforts to rectify the situation, they're still attempting to withhold £240 from our deposit, even after we've repainted and thoroughly cleaned the entire house. Adding to the frustration, I've reported them to the Property Ombudsman due to an ongoing issue with a meter. Regrettably, I'm still waiting for a decision. The lack of resolution and their questionable practices make Whitegates Newark a highly undesirable agency. Prospective tenants, be cautious and consider alternative options. Avoid this agency at all cost.

If there was an option for 0 stars, I wouldn't even give them the satisfaction for 1 star. Absolutely appalling letting agents when it comes to the deposit. Leaving a property ALOT cleaner than moving in, warrants £200 being deducted for a clean? Agents didn't want to be specific as to what actually needs cleaning just told us to take it further with the deposits claim. Unhelpful, unfair, would not recommend.

If you are considering approaching Whitegates with hope and expectation don’t bother.

Shocking service from these agents!! Don’t show up to viewings & not honest when talkin with the client. Such poor service..Should be ashamed how they treat people..

Stay away from this company my auntie was supposed to be viewing a flat today which was arranged last week They knew that she was living in temporary accommodation she's 83 And last minute they rang to say the property was gone . Very unprofessional and rude staff don't seem to know what there doing