IN MY OPINION Would give 0 stars If you’re looking for a company who doesn’t care about their tenants, lies, and doesn’t reply to their emails unless you take actions into your own hands then go to whitegates. We Lived in the house for a year and 6 months with no heating and didn’t bother to try and fix it especially when I was pregnant. We also sent all emails to citizens advice and shelter who advised us to take legal action. A couple of months of us living in the property they tried to make out we never declared having dogs when we did and had been asked twice on an email when we declared having dogs. The agents don’t communicate amongst each other they treat everyone as if they’re below them, you just need to read other reviews to get an understanding of that. They try and make out the house isn’t clean when moving out yet professional cleaners have seen the property and was more than happy. As for the exaggeration for use of baby wipes and handheld hoover and we have sent evidence to the deposit scheme, and all cleaning evidence. We also asked for evidence of this before and was never received. Damp was around the house due to poor heating due to never being fixed. Again this is all in my opinion before they email me for a second time threatening legal action for telling the truth. I would also like to add that we have been returned the majority of our deposit showing that our property was clean with no “odour” as stated from the letting agents! DO NOT USE THESE LETTING AGENTS (if you can call them that)