When purchasing an item that will be become a cornerstone of your world, a constant flow of communication is imperative. There are so variables at play when that item is your future home, stress levels naturally are high. So to have a quick response to all your questions and having constant updates is absolutely vital. Laura at the Newark branch really helped us keep pace and was the first to call us to let us know that we were good to pick up our keys. Thanks for all your help!