Dear Neil, As my brief and pointless experience with WHB showed, you are the people to stick with. In a global and national shitstorm, fuelled by pandemic and Brexit, not to mention Truss/ Kwarteng, your team, you and Jude at first, and then notably Laura, Sarah, Will, James and Rick, kept me well-informed, sane and reasonably optimistic throughout. When my mind was in shreds with two households on the go, haemorrhaging funds on all accounts, their calls and emails were a lifeline. Seeing what other agencies do compared to yours, you have earned not just your very reasonable fees but my absolute gratitude. With thanks and best wishes, Alan