One star is very generous! But why, you may ask? This estate/letting agents is one of the most difficult companies I think I have every dealt with! Not only, are they non responsive to emails, they also have the the charisma of a damp flannel when you eventually get through! I would even go as far as saying, a toddlers play room would probably have more organisation. The main elephant in the room has to be their attention to detail. When moving into our rental property, not only was it as dusty as a Henry Hoover, the toilet would not flush. Although these issues were dealt with (eventually) it’s still not fantastic customer service considering they had over a month to get the property ship shape. Another key point with Martin and Co Newark is if you have placed a deposit down with them, they will not only try and deducted, they also won’t respond for a good week if you have any questions/problems with them. But, to top things off, after receiving a phone call saying our property has a new tenant, so there will be no more viewings, the following week two people showed up to view the property as it was still for sale. As you are only as good as your last game, or in this case review! They will probably need to make up some more to shun this one down the pecking order to try and gain a better rating. Personally, I would view my experience with Martin and Co Newark as on par with that of The Charge of the Light Brigade when it comes to success.NegativeResponsiveness, Quality, Professionalism

Unprofessional, immoral, worst of the worst! Since my vocabularies are limited so can’t find any other words to describe their hideousness. Just be careful when you select a letting agency. I have never been treated like this before. I give them a one star just because I am a kind person. 1. Maintenance is terrible. Some issues I mentioned had not been sorted when I moved out. 2. Do not expect to get your deposit back from them. When I left the property with a proper cleaning, I received a MASSIVE quote from them which was “quoted” by themselves rather a contractor later I realised after I went through the deposit dispute process. They charged me for leaving a drying rack which I again again told them it was not mine, thank god I unintentionally took a picture, also charging for left a door stop which they should have provided? I even don’t want to mention that the freezer was not even cleaned when I moved in and I cleaned by myself, it was stupid not to take a picture. What I meant is please have some professionalism. Please dispute your deposits if you think you feel you need some fairness. 3. Don’t forget to cancel your standing order or they will charge you A LOT AND it will take a few months for them to get it refunded.

Compare their fees with competitors. They lied to me and effectively stole from me. I cannot rate then low enough. EDIT: I did discuss this in the office. The staff were not delighted to discuss this at all. No change in opinion. Since then, Belvoir have had £30k from me and Whitegates £9k. I'd work with them both again.

One of the worst of the worst I have ever had the chance to come across. The most unprofessionally bunch I have ever seen. They treat everyone like garbage, with disrespect and total lack of fairness and honesty. If you're from abroad, you can expect being considered as a tenant ONLY for the most rubbish properties they have on the market. For the rest? You visited first? Ah, sorry, somebody already applied for it and we are already processing it. ?!?!?!? Every time, the same lines.NegativeResponsiveness, Quality, Professionalism, Value

I'm not very happy with them as nobody replied to my email about a property I was interested in and there is no one answering the phones

Shambles of a letting agents, never return your calls, Make up issues with the property when you hand your notice in so they can steal your deposit. The trades people they use for maintenance on the property's are terrible. Gas safety …

Shocking service. Avoid!

Worst lettings agents out there. Avoid completely!!! Will charge you fees for services they dont actually provide. Move in/out service of which they do nothing. Was given an inventory and details for service providers never used at the property, readings that were made up an false. Move out inventory not provided an when asked about refused to send. So completely ripped off financially. Charge a fortune for "admin" fees which are a generic document with the date and name changed. Dont even get a physical copy for this cost. If you want this your told "print it yourself". Go in their "office" and you will get a great update of their night time activities and ignored completely. Rented numerous times and without doubt the worst agents. Plenty of professional ones out there who wont rip you off.

Absolutely shocking! Don't touch them with a barge pole! Their communication is dreadful. I stuck with them through thick and thin but was so relieved to terminate my business with them. Just to add insult to injury, they lost 5 of my house keys and totally denied having them!