"Absolutely disgusted with my..."

Absolutely disgusted with my experience of this lettings agency as a tenant. Unprofessional and eager to take money without resolving difficulties. Poorly maintained property with severe damp issues, and excessive charges for cleaning the property on vacation. Even used the landlord's own cleaning contractors to clean the property then billed me despite the property already being cleaned thoroughly - surely a conflict of interest here. When trying to resolve issues became hostile and unhelpful. Beware and don't use them if you can help it.