Our experience with this particular branch of estate agents has been very disappointing and unprofessional. Despite paying a holding deposit and being told that the referencing process would start, we did not receive any updates for a couple of weeks. However, this ultimately turned out to be a positive thing, as it prompted us to withdraw our offer and return to Charters Estate Agents, who provided a more proactive and communicative service that met our expectations. Moreover, the agents at Martin & Co demonstrated unprofessionalism, including a lack of belief in our employment status and dismissiveness due to our age. Additionally, they required us to conduct referencing before the official process began, citing that the landlord did not want to pay for it if it failed, which seemed unreasonable given that our previous residence was twice the value of the property we were inquiring about this time. This was our first experience with this branch and unfortunately, it did not meet our expectations. We will be avoiding working with them in the future. We hope that sharing our experience will be helpful to others.