I found a property on Rightmove towards the end of April which I inquired about, and I had the pleasure of Zoe's assistance. During this pandemic we have all been aware that every type of business has been affected, but because of Zoe's fantastic professionalism, communication, efficiency and responsiveness, it was obvious to me she was still working as hard as ever during lock-down. Last month I was able to safely view the property because it was vacant and I viewed it twice with the landlord present. The landlord was great and answered all of my questions after I viewed the property, because whilst I viewed it, he waited outside to allow both of us to comply with social distancing measures. After paying the holding deposit and my referencing checks were completed and approved, my circumstances unfortunately changed and I was no longer able to continue to proceed with the tenancy. Both Zoe and the landlord were fully understanding and very kind about my change of circumstances. Although I was unable to continue with the tenancy, I have no doubt I will be contacting Zoe and the agency again in the future. During these strange times she communicated superbly, the landlord accommodated safely, both persons were lovely, and I had confidence that if any issues were to arise or any questions needed answering, they would not be ignored and instead answered and/or dealt with quickly. Thank you Zoe! =)