Hello John, We are sorry you weren't happy with the service provided during your tenancy - I have looked through the files and cant see any records of reported service relates issues until the checkout. Your review follows a trend; where we receive excellent feedback in general - with one exception; that is the small cohort of tenants who have had deductions claimed from the security deposit for damage or cleaning at end of tenancy. The checkout report did not record the property as clean, and you had every opportunity to dispute the claim using a third party adjudicator - The onus of proof is on the Landlord/agent to justify any charges, so we will only make a claim where the evidence is very strong - I assume you chose not to dispute the charge as you didn't feel you would be successful? We looked at your profile on Google and noticed that your last review of a letting agent follows the trend - they appear to have had to clear up after you too! The vast majority of lovely tenants who we work with leave property as found in the inventory, and no charges are needed to be claimed. We hope at some stage in the future you do leave a property as you found it and perhaps your view of the agent involved will be more positive!