Hi Olga - Although we know this is not your real name we are happy to reply as we absolutely know which property is being discussed. We are very sorry you are unhappy with the property and the service - Actually it is a beautiful 3 bedroom modern executive apartment in one of the most sought after developments in Plymouth. Yes there have been a number of maintenance issues, including that mice that had found there way in to the building in a number of flats - this was dealt with by the block management company, the towel radiators were repaired by our plumber after the first engineer couldn't find a problem and there has been a leak reported by the downstairs neighbour. We have sent you evidence of the leak downstairs and been very careful not to enter the property without your permission. We absolutely would prefer not to have to inconvenience you but where property management matters need to be addressed, it is unavoidable in order to resolve the issue and avoid undue and escalating damage to this or the neighbours property. The irony isn't lost on us that most complaints are about not addressing property issues, and this one is about us doing exactly that! That said, please do accept our sincere apologies that you have become so upset by the need for us to attend 4 times during your tenancy - we do hope that we can quickly identify the leak issue and have it resolved with the minimum of future disruption to yourself.