My experience did not start of well in that I think the original estate agent overvalued the property and made assurances that did not come to around, which led to a massive reduction in the sale the price. I appreciate the market changed in the last 6 months, however the change did not account for the movement in selling price and the amount the estate agent confirmed it they could sell for. However later in the process, I found Lauren to be fantastic. She kept me updated throughout the process and went the extra mile to achieve get the sale. She was also diligent in ensure the lead time from agreed sale to completion was kept to a minimum (2 months!!!)