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Dawsons - Morriston Sales

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Rubbish service as usual.No care or attention to clients.Its like they are doing you a favour

Reply from agent

Good morning Haron Thank you for your review. Unfortunately, we cannot locate a recent record for you on our database. Can you advise what services our Morriston branch provided for you? If you could let me know by emailing cat.sollis@dawsonsproperty.co.uk with any further feedback, I'd be sincerely grateful. I look forward to hearing from you. Kindest Regards Cat Sollis - Senior Digital Operations Manager

1.00 /5

Awful, tried to get a probate valuation and they wanted me to pay £200 which will be then taken off at the end of the house sale. That's if I go with them. Then I got put through to commercial sales. Probate valuation are free.

Reply from agent

Sorry to find you rate our services as a 1* , and thank you for taking the time to explain you’re reasons. I can only apologise for the miscommunication you feel you received. Our probate valuation services do carry a charge (as do most other agents), as these valuations are carried out by our RICS surveyors (based within our commercial dept) for the purpose of probate services only. We also ensure that should you place the property on the market with ourselves we will refund the initial fee charged upon completion of sale. Should you wish to discuss our probate services further please speak with Matthew Mason by calling 01792 646060 (select option 3 during their office hours 9-5.30 Mon – Friday), or alternatively please email matthew.mason@dawsonsproperty.co.uk.

1.00 /5
Reply from agent

Sorry to hear of your experience, our team in Morriston would like the opportunity to speak to you further on this and ask if you can email our branch directly on mo@dawsonsproperty.co.uk or by phone 01792 700777 to discuss your experience further we would be grateful. Thanks

1.00 /5

I've never had a good experience with Dawsons of Swansea, initially renting from them in 2003 and since in house purchases, and the most recent a stalled purchase of a property for nearly two years. I wouldn't recommend them, I even now avoid buying property on the market with them, I've dealt with far better in Swansea.

Reply from agent

Afternoon and thank you for taking the time to provide us with your review. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there are occasions when even 5* agencies are unable to meet customer needs and expectations. Our wealth of staff and the experience they bring has grown considerably since 2003, so looking towards the future we hope that we will be able to provide you with a better customer experience should you wish to purchase property with us again. Thanks again from all of us at 'Team Dawsons'

1.00 /5

Booked a virtual valuation, didn’t hear from anyone at Dawson’s to say they were cancelling or after to explain why they didn’t do it, very poor customer service!!NegativeResponsiveness, Quality, Professionalism

1.00 /5
09.08.2020

When you leave the rental property cleaner than when you moved in and they still withhold over £100 of your deposit for moderate cleaning. Scam!

Reply from agent

Hi Sarah It’s such a shame to hear of your vacation experience. As we pride ourselves on our customer service we would be grateful if you could speak with us directly via messenger or email to Naomi.webborn@dawsonsproperty.co.uk so we can look into your experience further and provide you with clarity on your issues above. Thank you and look forward to hearing from you. Naomi Marketing dept.

1.00 /5
09.07.2020

Didn’t have a good experience buying or selling with Dawson’s, wouldn’t recommend to anyone. Friends have had similar experiences, disappointing.

Reply from agent

Hello Gwenno Sorry to hear you feel you didn’t have a good experience with us. It would be great if we had the chance to discuss your experience directly with you so we can ensure that such issues would not arise again. We take complaints and poor c…See more

1.00 /5

Tenant I advise not to rent any property from them, also careful when you sign contract, they will give you fixed contact without break clause , but verbally assure you that you can leave by giving notice! Then they will cheat you and your deposit money if you want to leave! They are simply dangerous! I will never ever again use them and advise you the same!

1.00 /5
05.11.2019

By far the WORST estate agents ever known! Not one member of staff have any sort of customer service, avoid 53 PENTREMALWED ROAD at all costs! They don’t fix the problem they just paint over the damp. My daughters £1000 pram had to be thrown because damp issues weren’t solved. Along with numerous of other items. After we terminated our contract, handing the keys back on the 1st they think they can justify charging us 8 days until new tenants move in so the landlord can paint over the issues ????????? because that’s all will be done. 1.5 years we put up with it, you shouldn’t of received rent at all living in this, never mind trying to get money out of us when we’ve handed the keys back! INSPECTIONS every 3 months are a load of s***. Don’t know why you waste the time giving these people job titles as they just think they are doing you a favour (as they’ve stated numerous of times) “not like it’s there job or anything” AVOID AVOID AVOID

Contact details
Sales Phone:

01792 700777

Opening hours

Unknown

Address

135 Woodfield Street, Morriston, Swansea, SA6 8AL, Wales, UK, SA6

Are you looking for an area with everything on your doorstep? Look no further, Morriston and its surrounding area is the place for you! In a fantastic central location it provides access to both M4 East & West and is only 10-15 Minutes away from Swansea City Centre. <br><br> We have an array of local attractions such as a variety of golf clubs, entertainment venues such as Manor Park Country House, several public parks, plenty of local sports and much more! With the Liberty Stadium only 10 Minutes away it’s an ideal location for the avid sports fan hosting Swansea City FC and The Ospreys Rugby team. When it comes to property we have an abundant mix of modern build estates and hidden gems in superb rural locations enjoying idyllic views all around. <br><br> Voted ‘The Most Desirable Place to Live and Work in Wales’ in a Royal Mail Survey just this year not much else has to be said about our wonderful & convenient location.

Our team

Andrea Devoy

Shaun Sturgess

Tracy Sturgess

Natasha Jones

tracy sturgess

James Smale

Morriston Sales Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
onthemarket
Zoopla

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