We have been working with KPR for over 5 years now. The original system was used in parallel with our old CRM software to specifically deliver inspection and inventory reports. It performed this function admirably and the data / detail presented was extremely useful for the business. 12 months ago we upgraded and adopted the new KPR Willis system to further enhance our business IT transformation journey and the resulting step change has been remarkable. Kim, Iain and James have been superb in their support of the integration with our new CRM, SME. The initial challenges that our Guaranteed Rent portfolio highlighted as part of the integration received immediate support. Some of the issues were extremely simple fixes whereas several of them needed a little more thought on both sides. However, we have had first class support at every turn and the responses to the queries raised as we moved through the integration process and initial use of the system, was excellent. Response times were in most cases immediate, in a very few cases, we needed to wait for an overnight fix. The end product, having worked closely with Iain and the team, is something that I am more than happy to advocate as a fundamental part of our business IT solution.