The agency initially came across as professional and structured, creating confidence in their approach. However, their strategy seemed more focused on securing quick sales rather than achieving the best outcome. A price reduction was suggested surprisingly early, and once lowered, offers quickly followed—raising questions about the timing of their advice. Communication was persistent to the point of being excessive, with frequent phone calls from different numbers, even when clear preferences for contact had been given. Voicemails lacked detail, making it difficult to track key information. Towards the later stages, sudden deadlines were introduced with little notice, creating unnecessary pressure for immediate action. These last-minute updates, despite being foreseeable, made the process more stressful than it needed to be. There were also instances where they bypassed key decision-makers, seemingly to speed up the process rather than waiting for a response in due course. Instead of respecting that people have their own commitments, they pushed for quicker outcomes that suited their own agenda. This approach, combined with their pressuring tactics, led to a lack of trust in the process. Additionally, there remain unanswered questions about why similar or lower-quality properties in the same area were listed at equal or higher prices—both before, during, and after our property was pressured to settle for less. This raises concerns about whether the pricing advice given was truly in our best interest. And when it comes to exchange day? Silence. Nothing all day—until closing time, when they finally get in touch to confirm they’ll be sending their invoice for payment to the solicitors. After all the pressure and persistence throughout the process, it becomes clear what their priority was all along. Overall, while the service appeared promising at first, the experience felt more about speed and securing their fee than ensuring the best outcome for the client.