I recently contacted Northwood about an issue which is ongoing and not being treated with the urgency it deserves… A Tennant that was living at one of their managed properties decided they didn’t want their pet rats anymore when moving house and decided to let them free in the street. These rats have caused chaos, and have been seen running around 6 other properties in the street. Having 2 young sons, I have been unable to let them play in the garden over the last few weeks when we’ve had beautiful weather. We initially spoke to the tenants just before they left, they caught the black rat but still left the property with the white rat on the loose! I noticed a member of the Northwood team had turned up at the property to show a potential new tenant round. I knocked on the door and asked him if he could come round after to speak to me about an issue I had. The man I spoke to (unfortunately didn’t get his name) was very empathetic and told me he’d come and catch the rat the following day. I believed him but unfortunately this hasn’t happened. In hindsight, I should have spoken about the rat in front of the potential tenant as it may have forced them to actually do something!!! There’s been lots more contact, from my side, but Northwood have been very unbothered and have even asked me to catch this myself by putting poison down. Not really a sensible suggestion when I have 2 young children. A professional needs to be instructed to capture this rat, not me!!!! Or even better, the original tenants could actually come back and collect their pet. There is still no resolution to this. Currently all members down our street are scared to open any doors in the boiling heat incase we get any new lodgers… Very poor from you, Northwood.