Hello, I'm very sorry to hear that you have been experiencing issues with the service provided. We take pride in the service that we provide to our clients and should you have any issues that you would like to discuss, at any point during your tenancy, I would always urge you to communicate with us directly. We have a complaints procedure in place and as Directors, we are always available to respond to concerns raised. I would like to assist with the current concerns that you have and would therefore urge you to contact me directly, either by telephone or e-mail. My contact details are 01908 219654 (ddi) and my e-mail address is daviniataylor@northwooduk.com. I look forward to hearing from you shortly but regret that we have fallen short of your expectations on this occasion. Davinia Taylor