Hi Gail, thank you for your feedback but we’re unable to verify this information or locate your name in our client database. We take matters like these very seriously so we’d appreciate the opportunity to address them, if you could please contact us at your earliest convenience to help us identify you and resolve your issue as a matter of urgency. If you would like to call me I can discuss the reason it is not yet on the website. Apologies but I am not aware of having spoken to you. I feel very saddened by such a review as I always try my best to help people. If you are looking for a property please get in touch and I will try my best to help you. Regards. Jo