If I could this review a zero stars, i would. Shocking and Misleading Service. I was repeatedly pressured by a representative called Carly to place a bid on a property, receiving around 18 calls insisting that the seller would accept almost any offer. I placed two reasonable bids within my budget, but was continually told that the seller was expecting more and that if I did not bid again the property would be removed from auction indefinitely. The auction was originally due to end at 12:00, but it was extended by three hours specifically so I could place another bid. During this time I was repeatedly told that this would be the final opportunity and that the seller was waiting for my offer. Based on these assurances I placed another bid and ended up winning the auction, although I felt heavily pressured and misled throughout the process. Before making any payment I made it clear that obtaining the remaining funds within such a short timeframe would be difficult. I was reassured that there would be flexibility and time to complete the payment. However, after they took £5,000 from me, the property was placed back into auction just two days later without proper explanation. At no point before paying was I told that this would happen or given any realistic opportunity to resolve the situation. They are now refusing to refund the money. I believe I was misled and pressured into bidding under false information, and I am now seeking legal advice and preparing to take legal action against Pattinsons. I would strongly advise others to be extremely cautious when dealing with this company.