The leading management agent around, customer service and client focus - exceptional

My property was not an easy one to take over management responsibilities.<p> The property got handed over to Ryan Rainford just before the eviction order was in place to remove the previous tenants so not an ideal scenario to take over a property. <p>Knowing that Martyn Gerrard were going to be the sole agents in the long run, he really did go the extra mile when it came to dealing with the neighbours complaints (due to the previous tenant), regular checks at the property, dealing with contractors/ property Management in getting the quotes and necessary work underway in order to get the house back to a rentable standard and last but not least adhering to last minute requests such as getting me up to date electric and gas meter readings on a fortnightly basis due to the grief I had with my previous utility company. Ryan had a few issues to deal with at the property, all of which were professionally handled with me (the landlord) being kept updated at all times. <p>Once the property was back on the market, he was informative about market trends and conditions, he closely monitored the click through rates on the listing/portals and made changes as and when necessary ensuring ensuring a constant interest rate. <p>He ensured all viewings were followed up and kept me fully informed of all feedback received, good, bad and all offers relayed. <p>All office systems were kept updated, company policies adhered to and this was evident in the quality of the documentation received once suitable tenants were found, an offer was accepted and reference checks had passed. <p><p> <p>To summarise; Ryan is a dedicated, highly motivated, pro-active and organised individual who is able to carry out tasks through to a successful completion. <p>He is organised, efficient and is able to work quickly and accurately under pressure whilst maintaining client care at all times. <p><p> <p>Communication skills - Excellent, open and honest policy, shows respect and always has a "can-do" attitude. Clear, concise and was sensitive to the situation, responded promptly to all e-mails, phone calls with all my queries answered. <p>Commitment, drive & Attitude - Excellent - really goes the "extra mile", highly motivated, demonstrates high standards at all times, work always of a good quality, and has shown loyalty and professionalism at all times <p>Commercial knowledge & expertise - Excellent - has a good understanding and knowledge of market trends <p>Client relationship management - Exceptional - prompt, polite and quick to identify appropriate courses of action with attention to detail. <p>Customer Focus - Exceptional <p>Decision making - took well judged decisions even when under pressure <p><p> <p>Using Martyn Gerrard as my management agent was initially a recommendation to me from my neighbour that has now been a very good client of yours for a few years. <p>Would I recommend Martyn Gerrard above any other management agent - Most definitely as I have the confidence by the way you have dealt with my property, customer service has been second to none and I am a happy Landlord.