Absolutely terrible estate agents – completely unprofessional and a total waste of time. They dragged me along for 8 months, and now they say it might take another 3–4 months to complete a property purchase. Throughout the process, I kept asking for updates. Every time, they reassured me: “The seller knows what he wants, he’s a cash buyer, everything will move quickly.” After 8–9 months, their final response was: “We know as much as you know.” Seriously? What exactly have you been doing all this time? I’ve wasted over £2,000 because of their incompetence – more than £1,000 on a survey, nearly £1,000 to cancel with the solicitor, plus over £200 for an electricity certificate. All the while, I repeatedly asked them: “Are you sure this is going ahead? Have you spoken to the seller? Should I spend this money?” Not once did they give me an honest or useful answer. Now, after 9 months, I may have to pull out entirely. And instead of addressing the issue, they got offended when I questioned them – even telling me not to “raise my voice,” when in reality I was only asking direct, serious questions. They behaved more like children than professionals. Avoid at all costs. These estate agents are a complete disaster.