Hmmmm Martin & co do us a favour and return one of our calls after numerous calls to yourselves about repairs and leaks which still have not been resolved. How many more times do I need to call again

Never go with this agent my tenant moved about a month ago I keep call them about check out and lost mount rent they refused to answer me they loose me

Awful place. Didn't get my bond back due to their incompetents. I was placed with a crazy landlord, who they admitted was unhinged, so I asked to break my tenancy early. It was agreed with all parties. I was then accused of leaving early …

I would not call the staff professional at Martin and Co in Merthyr. They are always getting the month, day and even year wrong on the letters they send out regarding inspections. They are responsible for who they hire for maintenance/repairs, and still they don't take any responsibility for them not showing up when they are supposed to - on several occasions. Failure to notify the tenants that the people they were hiring to carry out the work isn't even being employed by Martin and Co anymore. They forget to turn on the answering machine, they don't return calls that have been left on their answering machine. They claim that they are not responsible for emails not going through to their designated Martin and Co emails - even though the tenants can send the emails fine without getting any notification of failure. Meaning, Martin and Co are basically saying that they aren't responsible if they are having problems at their end. They are not returning phone calls on most occasions, even though they said they were going to. The only positive experience we've had with them so far is that they are courteous. ------------------------------- Edit: 2017 - Martin & Co have had issues with an employee stealing deposits and such. Makes you wonder what kind of hiring procedures and checks that they have if they hire people that commit theft. ------------------------------- Edit: 2018 - Martin & Co regularly doesn't answer their phone, nor the emergency out of hours number.