Polite and full of good intentions but my house was left in a terrible state. The tenants refused to leave when I came to look at it after a period of belvoir ''managing" the property and was shocked at how I found it. Numerous cigarette ends found in the attic (non smoking tenant apparently according to the references) and these were balanced on an ash tray next to the insulation (!), garden left to ruin and rest of the house was in a state that was not rentable again until it had been gutted. Numerous court letters for unpaid rent and damage were all dealt with by belvoir but I felt that if they'd have managed it properly in the first place, none of this would have happened. I ended up losing money overall and felt that, whilst the tennants were in the house, belvoir did the bare minimum and happily pocketed the money from me for managing it. Tenants were far from ideal and this could happen to anyone but how they never picked up on the deterioration was beyond me. Feedback I had was always so positive, the reality was far from it.