I honestly cannot praise Jon and Louisa at Newton Fallowell enough – they have been absolutely amazing! I first met Jon when I bought one of my houses through him. He was incredibly attentive, patient and generous with his time. That experience stayed with me, so when it came time to sell my house – following a very difficult separation – I knew I wanted Jon to handle it. From the very beginning, Jon was diplomatic, trustworthy and reliable. He kept me updated every step of the way, often checking in even when there wasn’t much news – which was hugely reassuring during a really emotional time. He made a tough situation feel more manageable and remained positive and professional throughout. They generated a lot of interest in my home very quickly. Both Jon and Louisa were respectful, knowledgeable and gave honest advice about potential buyers. When an early offer fell through, they worked hard to regain momentum and kept my confidence in them intact. I never felt like I was in the dark or left chasing updates – they were always one step ahead. They also recommended an exceptional solicitor, which made the whole process even smoother. It’s clear they only work with professionals who share the same high standards of service. I can honestly say I’ve never experienced this level of customer service from an estate agent – and I’ve worked with quite a few over the years. Even now, as I’ve been viewing other houses, I’ve noticed just how different Newton Fallowell are in the best possible way. I wouldn’t hesitate to recommend Jon, Louisa and the whole Newton Fallowell team. If you're buying or selling – especially if you're going through a tough time – you'll be in the very best hands.