Unfortunately my experience of Newton Fallowell is quite possibly the worst customer service I have ever received. We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to completion. This was markedly different, sluggish replies and more often ignored emails, this was hugely in contrast to the local agent we used for our own sale who was nothing short of fantastic. That doesn’t deserve one star though, nor a negative review. However on the day of completion we were given the keys and began moving into our new home, unfortunately there was a misunderstanding and the vendor had not completed their move out. Instead of calling to try to rectify the situation I received a call from Jon (the managing director) where he shouted at me down the phone, accused us of going against what we were told and breaching contract. I would never expect such a disgustingly unprofessional approach from any business, let alone from the managering director of the branch. To then further compound the issue, whilst we were resolving the issue with the sellar, Jon took it upon himself to come to the property, further shout at my partner, again accuse us of lying, and then finally whilst having another conversation with the sellar interject with the same aggressive, dogmatic and domineering approach. I am still lost for words. We are still disgusted, angry and upset by the situation weeks later. All I can say is, be mindful, and the sellar and I have chosen to communicate further without the agent. I think that says than any negative review could. To Newton Fallowell. Thank you for your response. There was never a case of no access and it’s unfair for say otherwise. If only your well constructed and diplomatic response could have been demonstrated on the day then no review would be required. Best wishes:NegativeResponsiveness, Professionalism