I am writing this review to share my personal experience with EweMove (Stamford & Spalding), hoping it will protect others from going through what my family had to go through. In my opinion, the way this branch handled my brother’s tenancy and funds was deeply unprofessional, misleading, and extremely disappointing. 1. Confusing and Contradictory Communication Throughout the tenancy, we were given multiple written assurances from EweMove staff—especially from one of their representatives—that the remaining Rent Now Buy Later (RNBL) balance would be refunded once the keys were returned. We relied on these written promises, only for the company to completely change their position after receiving the keys. For me personally, this showed huge inconsistency and made the process extremely stressful. 2. Lack of Transparency When we requested clarification, evidence, or justification for withholding my brother’s funds, we were left facing vague explanations, shifting stories, and no clear proof. In my view, a professional letting agent should be able to provide: invoices check-in / check-out reports photographs receipts itemised deductions NONE of these were provided to us. It felt like everything was being said “verbally” with no documentation to back it up. 3. Refusal to Provide Landlord Details In our experience, EweMove refused to give us the landlord’s details even after repeated requests. Any good agent should act transparently and fairly between landlord and tenant. Instead, we felt we were blocked, ignored, and pushed around. Because of this, we were left unable to communicate or resolve anything with the landlord directly. 4. Sudden Change of Position After Keys Were Returned Before the keys were handed back, we were told that the property was in acceptable condition and that the RNBL refund would be arranged. After the keys were returned, the story suddenly changed. From our perspective, this behaviour felt unfair, misleading, and extremely distressing. 5. My Personal Feeling: Exploitation of a Vulnerable Tenant My brother was in a vulnerable position at the time, and in my honest opinion, EweMove took advantage of the situation rather than acting with fairness and compassion. As a family, we felt let down, mistreated, and in my view, the whole situation has shown extremely poor conduct. 6. Left With No Option Except Legal Action We tried everything to resolve this amicably, but in the end, we were left with no choice except to take the matter to the County Court. This is not how a professional estate agent should operate. My Final Thoughts Based on my experience, I would never recommend EweMove (Stamford & Spalding) to anyone looking to rent or buy a property. I strongly advise others to: be cautious insist on everything in writing double-check all financial arrangements carefully protect themselves because in my opinion, EweMove’s conduct was unreliable, contradictory, and lacked transparency. I hope this review helps others avoid the stress and financial uncertainty that we experienced.