Great! Except for one major thing. Left an outer door completely unlocked. Only did one of 2 locks on the inner door. Not bothered when I complained, just said 'well, it was locked' which I already knew. Didn't take this very serious issue of trust seriously. Shocked by this and the response.

Friendly and easily accessible

I had a mixed experience which makes it difficult to write a clear review, at the start of my journey communication was sometimes frustrating, having asked 3 times for an update to the listing, for example. Then almost on the day I was … More

Jury still out at the moment... Most irritating thing is that every email comes from a different name. I've counted seven so far and none of them are who I spoke to.

Can't say I am overly impressed, as house hasn't sold. I know that can't be all down to them, due to current situation, but not once have we been sent the statistics, as promised. Not had any calls from them to check in on progress, or any ideas to improve possible leads. When I've phoned them, and popped in to the office I just get told "houses are selling"........ But not mine it seems! Quite frustrating to say the least!

My experience with Miles & Barr has been awful. I don't tend to leave negative reviews but I feel this is warranted. I started looking for somewhere to rent months ago, Miles & Barr seem to have the majority of properties for lettings. I submitted enquiries via RightMove and called, but the phone was never answered. This has been the same across the Herne Bay, Margate and Ramsgate branch. I decided to visit the Herne Bay one as this one is local to me, no-one in Lettings was available but if I left my number along with the properties I was interested in, they would call. They didn't. On the day a suitable flat in Ramsgate was posted, I drove to the Ramsgate branch but Lettings weren't available, so I left my name, number and the property I was interested in and they said they'd call. They didn't. I took a break and then saw some flats in Margate so decided to visit the Cecil Square branch. They were very helpful, got me some viewings but unfortunately they were cancelled due to landlords accepting applications. I visited the Margate branch again, they were helpful and got me some viewings. They explained they have a lot of work but not enough staff due to sickness and other reasons, so online enquiries go to the bottom of the pile. They said now I have a few email addresses, I can email with properties I'm interested in as driving to Margate all the time from Whitstable isn't ideal. The first property I viewed looked nothing like the photos. It was small, dark and dingy. There were peas and breadcrumbs left in the freezer, dirty handprints on the fridge, the lino was lifting off the floor and it smelled damp. It wasn't fit for someone to move in. I did receive a call to give feedback but I missed it and it's no use calling back as it wouldn't have been answered. The second property was much nicer, and we did submit an application, but after a day or so we thought about it and realised it had been advertised as a flat with two double bedrooms, but you wouldn't be able to fit a double bed in the second bedroom without it becoming an obstruction due to the shape of the room. That flat was taken by another applicant. I did manage to get a viewing booked with Herne Bay but decided to cancel after doing research and finding the flats in that area had flooded twice in the past several years. I took another break from looking, then emailed an agent from Margate and Herne Bay with properties I would like to view. I got a response from someone saying those properties don't accept pets and she sent flats that do. I responded with a flat I'd like to view from the list and I heard nothing back. Out of desperation I sent an email requesting a viewing to multiple email addresses and I've still not heard anything. Trying to find somewhere to live is so stressful, Miles & Barr are making it 10x worse. I've been into Wards and Mann who have both been really proactive in trying to find me somewhere suitable, it's just difficult to find flats with gardens that also allow pets. TL;DR: Repeatedly ignored enquiries. Properties not as described. They have too much work and not enough people to deal with it.