We are cash buyers who live in Plymouth. We saw a house in Margate listed by you that we liked and wished to view. Despite giving two weeks notice, we were kept in limbo with a story that it is difficult to contact the vendors to arrange viewings. As we were travelling from Plymouth to view houses in Kent, it is obviously important to have an efficient itinerary. As we had not had our viewing confirmed, I phoned the office on Monday to follow up. In fact I phoned four times. I did speak to a head office person who said that he would leave a message for the agent that I had been dealing with. He seemed to be a nice, helpful and efficient young man, just as I would expect and I have no doubt that he would have passed the message on. On Tuesday morning I waited until 10 am then tried to phone the office again. The woman who answered the telephone had the same abrupt and self-important manner that I had experienced from the agent. After waiting for a few minutes I was put through to the agent. I explained why I was calling and, without being either aggressive or rude, said that I was becoming frustrated. The agent then became very aggressive saying "I don't know why. I told you that the vendors are difficult to contact. I phoned you yesterday and told you that I haven't been able to contact them." As I said above, I had no contact with the Margate office on Monday. The agent had phoned me on the Thursday of the previous week, but not since. I suspect that the reason why we have not been able to view the house is that she put an equal effort into contacting the vendor as she did me. My summary of my contact with you is that you employ rude, self-important people who are more concerned with their self esteem than providing a service to their clients by selling houses.