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Hi Helen, we're really sorry that you feel this way. We left a voicemail before the appointment in the morning confirming we could not assist with a valuation due to the issues with knotweed which we explained when you called. We always strive to offer the best service possible and are sorry that you feel you didn't get this. If you'd like to take this further then please email mansfield@newtonfallowell.co.uk or call the branch directly.