Quite easily the most inept letting agents I have ever known. From the first meeting to returning of our deposit they were downright useless. Having given notice over 2 months before the end of our tenancy to give them chance to find a new tenant, nothing was done. The only reason our landlord found out we were vacating the property was because I told them. Newton Fallowell had done nothing to keep her updated. It took nearly 4 months to receive an inventory, faults were reported, but no acknowledgement was ever made, until I reported these directly to the landlord. Then we come onto the fact they lied about inspections. When the landlord contacted them regarding the outcome of an inspection, they simply lied and said they had arranged one and we had then cancelled. No request was ever made to us. You would think that a managing director of a branch would have oversight as to all the facets of the business, this is not the case. On one of the multiple times I went into branch regarding the inventory, Jordan simply replied, I don't know about them, that's why I pay someone else, and then queried as to whether tenants usually get one. Having dealt with other branches of Newton Fallowell in the past, I thought I would receive the same level of professionalism and service. Very much not the case. I for one am glad to be rid of them and will take great pleasure in telling anyone who asks just how shocking they are.